Collection: right of withdrawal

You can return orders within 14 days starting from the day you received your order from us. Your return must arrive at our warehouse within these 14 days.

Please contact us (sales@industrie24.com) so that we can process the return for you as quickly and easily as possible. Please refrain from returning the item without prior notice.

Please note that all customers are responsible for all return shipping costs , regardless of the reasons for the cancellation. Delivery costs will not be refunded.

Returns are not always possible. Please note the information below.

In the following cases, returns are unfortunately not possible:

- Goods damaged due to improper assembly or use

- It is software, a license or goods ordered or manufactured especially for you

- The goods are no longer complete

- A warranty seal has been damaged

- The return is received by us after the return period

- Returns were expressly excluded on the product page

As the buyer, you bear the costs and risk of return shipping. Please package the goods safely and carefully. We strongly recommend choosing an insured shipping method. If the return is made from abroad, we must not incur any import fees or taxes.

We do everything we can to process your return quickly and within a few days. Unfortunately, since we check all electronic components, the return process can sometimes take up to 14 days. Normally, of course, it is quicker.

If everything is in order, the refund will be made via the originally selected payment method and you will receive a cancellation invoice by email.