Conditions

General Terms and Conditions

1. Scope
The following General Terms and Conditions (GTC) apply to all orders placed through our online shop by consumers and businesses.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. A business is a natural or legal person or a legal partnership that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

These GTC also apply to future business relationships with businesses, without us having to refer to them again. If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.

2. Contracting Party, Conclusion of Contract
The purchase contract is concluded with Industrie24 GmbH Onlineshop.

The presentation of goods in the online shop does not yet constitute a binding offer.

When ordering through our online shop, the ordering process consists of several steps. In the first step, you select the desired goods, which are then placed in your shopping cart. As soon as you click on the shopping cart, an overview of the selected goods will be displayed. If you wish to continue the purchase process, click on "Checkout". In the next steps, you enter your customer data, including billing address and, if applicable, a different delivery address, determine the desired...

The language available for the conclusion of the contract is German.

We store the contract text and send you the order data and our GTC by e-mail. You can view the GTC at any time on this page. For security reasons, your past orders are no longer accessible via the internet.

3. Delivery Conditions
In addition to the stated product prices, shipping costs are added. The shipping costs for your order are visible at checkout.

We do not deliver to packing stations.

4. Prices
All article prices include the statutory value added tax. The stated prices are final retail prices plus shipping costs. The customer receives an invoice with VAT shown separately.

5. Payment
The following payment methods are available in our shop:

- Prepayment: If you choose the prepayment method, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.
- SEPA direct debit: If you issue us a SEPA mandate, payment will be made by direct debit from your bank account. The account will be debited before the goods are shipped. We will inform you separately about the date of the account debit in a pre-notification.
- Paypal: You pay the invoice amount via the online provider Paypal. You must generally be registered there or register first, authenticate with your access data and confirm the payment instruction to us. Further information can be found during the ordering process.

6. Right of Withdrawal
You can cancel orders within 30 days, starting from the day your order was delivered according to tracking. Within these 30 days, you must contact us via email at sales@industrie24.com so that we can process the return for you as quickly and easily as possible. After the 30 days have passed, we can no longer accept reasons for return, regardless of the circumstances. Please refrain from unannounced returns.

After you have contacted us, we will send you a return form by email. This form must be filled out and enclosed in paper form with the return package. Without the return form, we cannot process the return.

**Important notes:**
- **Checking the delivery:** Please check the delivery immediately upon receipt for completeness and correctness. Any defects, discrepancies, or incorrect deliveries must be reported to us within 7 days. A return is only possible if the goods are returned complete and in the condition in which you received them.
- **Return costs:** All customers bear the costs for the return shipment, regardless of the reasons for the withdrawal. Delivery costs will not be refunded.
- **Exclusion of the right of withdrawal:**
In the following cases, a return is excluded:
- Expiry of the 30-day withdrawal period
- Goods damaged by improper assembly or use
- Software, licenses, or goods specially ordered or manufactured for you
- Incomplete goods
- Damaged warranty seal
- Returns expressly excluded on the product page

**Secure return:**
As the buyer, you bear the risk for the return shipment. Therefore, please pack the goods safely and carefully. We strongly recommend an insured shipping method. For returns from abroad, no import fees or taxes should be incurred.

**Processing time for returns:**
We process your return as quickly as possible, usually within a few days. Since we inspect all electronic components, the return process can take up to 30 days.

If the return is accepted, the refund will be made via the originally chosen payment method. You will also receive a cancellation invoice by email.

7. Retention of Title
The goods remain our property until full payment has been received.

For businesses, the following applies in addition: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you hereby assign to us in advance all claims arising from this resale – irrespective of any connection or mixing of the reserved goods with a new item – up to the amount of the invoice, and we accept this assignment. You remain...

8. Transport Damage
For consumers: If goods are delivered with obvious transport damage, please complain about such defects to the deliverer immediately if possible and contact us without delay. Failure to complain or contact us has no consequences for your statutory claims and their enforcement, especially your warranty rights. However, you help us to assert our own claims against the carrier or transport insurance company...

**For businesses:** The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment. Among merchants, the duty to inspect and give notice of defects regulated in § 377 HGB applies. If you fail to give the notice regulated there, the goods are deemed to have been approved, unless the defect was not recognizable during the inspection...

9. Warranty and Liability for Defects
1. **Warranty for Businesses (B2B):**
For businesses (§ 14 BGB), the warranty period for new and used goods is two weeks from delivery of the goods. After this period, all warranty claims are excluded, unless the defect was fraudulently concealed or a guarantee for the quality of the goods was assumed.
- Businesses are obliged to notify us in writing of obvious defects immediately after receipt of the goods, but no later than within 7 days.
- Hidden defects that were not recognizable during the inspection must be reported in writing immediately after their discovery, but no later than within the two-week warranty period.
- Timely dispatch of the notification is sufficient to meet the deadline.