Collection: Conditions
General terms and conditions of business
1. Scope
The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
These General Terms and Conditions also apply to future business relationships with entrepreneurs without us having to refer to them again. If the entrepreneur uses conflicting or supplementary General Terms and Conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to this.
2. Contracting parties, conclusion of contract
The purchase contract is concluded with the Industrie24 online shop.
The presentation of the goods in the online shop does not constitute a binding offer.
When ordering via our online shop, the ordering process consists of several steps. In the first step, you select the goods you want, which are then placed in your shopping cart. As soon as you click on the shopping cart, an overview of the selected goods is displayed. If you would like to continue the purchase process, click on "Checkout". In the next steps, you enter your customer data, including the billing address and any different delivery address, select the desired shipping method and specify your payment method. In the last step, "Check and Order", you have the opportunity to check all the information (e.g. name, address, payment method, ordered items) again and correct it if desired. Your order is only sent and considered binding when you click on the order button.
The language available for concluding the contract is German.
We save the contract text and send you the order details and our terms and conditions by email. You can also view the terms and conditions here on this page at any time. For security reasons, your past orders are no longer accessible via the Internet.
3. Delivery conditions
In addition to the stated product prices, shipping costs will be added. The shipping costs for your order can be seen at checkout.
4. Prices
All item prices include VAT. The prices stated are retail prices plus shipping costs. The customer will receive an invoice with VAT shown.
5. Payment
The following payment methods are available in our shop:
Payment in advance
If you choose to pay in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
SEPA direct debit
If you give us a SEPA mandate, payment will be made by direct debit from your bank account. The account will be debited before the goods are dispatched. We will inform you separately in advance of the date of the account debit.
The period for your advance information about the date of the account debit (pre-notification period) will be shortened to 14 days.
Paypal
You pay the invoice amount via the online provider Paypal. You must be registered there or register first, authenticate yourself with your access data and confirm the payment instruction to us. You will receive further information during the ordering process.
Visa
Master & Maestrocard
Klarna
ShopifyPay
Apple Pay
Google Pay
6. Right of withdrawal
You can return orders within 14 days starting from the day you received your order from us. Your return must arrive at our warehouse within these 14 days.
Please contact us (sales@industrie24.com) so that we can process the return for you as quickly and easily as possible. Please refrain from returning the item without prior notice.
Please note that all customers are responsible for all return shipping costs , regardless of the reasons for the cancellation. Delivery costs will not be refunded.
Returns are not always possible. Please note the information below.
In the following cases, returns are unfortunately not possible:
| - Goods damaged due to improper assembly or use |
| - It is software, a license or goods ordered or manufactured especially for you |
| - The goods are no longer complete |
| - A warranty seal has been damaged |
| - The return is received by us after the return period |
| - Returns were expressly excluded on the product page |
As the buyer, you bear the costs and risk of return shipping. Please package the goods safely and carefully. We strongly recommend choosing an insured shipping method. If the return is made from abroad, we must not incur any import fees or taxes.
We do everything we can to process your return quickly and within a few days. Unfortunately, since we check all electronic components, the return process can sometimes take up to 14 days. Normally, of course, it is quicker.
If everything is in order, the refund will be made via the originally selected payment method and you will receive a cancellation invoice by email.
7. Retention of title
The goods remain our property until full payment.
The following also applies to entrepreneurs: We retain title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
8. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to complain or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the freight carrier or transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the forwarding agent, the carrier or the other person or institution designated to carry out the shipment. Among merchants, the obligation to inspect and give notice of defects as set out in Section 377 of the German Commercial Code applies. If you fail to give notice as set out there, the goods are deemed to have been approved, unless the defect was not apparent during the inspection. This does not apply if we have fraudulently concealed a defect.
If the delivered item is defective, we will initially provide a warranty to entrepreneurs at our discretion by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery).
The above restrictions and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents
in case of injury to life, body or health
in the event of intentional or grossly negligent breach of duty or malice
in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
within the framework of a guarantee promise, if agreed
insofar as the scope of application of the Product Liability Act is open.
Information on any additional guarantees that may apply and their exact terms and conditions can be found on the product itself and on special information pages in the store.
10. Liability
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents.
in case of injury to life, body or health
in the event of intentional or grossly negligent breach of duty
in the case of guarantee promises, if agreed
insofar as the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, the liability is limited to the amount of damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
11. Final provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.