Collection: FAQ

We accept payments via bank transfer , PayPal , iDeal , Mastercard or Visa .

You can find out more about our payment methods here .

You will receive an invoice by email for each order.

Select the payment method "Bank Transfer" at checkout.

You will receive a proforma invoice by email .

You can find out more about our payment methods here .

We offer a 14-day return policy on all products , whether new or used.

You can find more information about the right of withdrawal here .

This depends on your delivery area .

The shipping costs will be displayed in the last step of the purchase process. You can find out more about shipping costs here .

That depends on your delivery area.

The standard term is:

• Europe (Standard): 3-6 working days
• US (Standard): 3-6 business days
• Rest of the world: 6-10 working days

For faster shipping we also offer express . You can find more information about shipping rates here .

We offer shipping for packages with UPS . We ship pallets within the EU with Schenker .

You can also organize the shipping yourself.

We are proud that all of our products can be shipped worldwide . Our shipping service reaches customers in more than 150 countries. We offer both standard and express shipping to ensure that your order reaches you quickly and reliably, regardless of your location.

Yes , we ship all our goods “DDU” (Delivered Duty Unpaid) . You bear all costs for importing the goods

Import duties, taxes and charges are not included in the item price or shipping charges.